Property Management Blog

How to Retain Tenants

Pinnacle Property Management - Tuesday, January 10, 2023

When it comes to keeping tenants happy and making sure they rent long-term, there are certain things property owners can do to ensure that they get the best return on their investments. From offering incentives to building relationships, the six best strategies covered in this article offer a great way for landlords to keep their current tenants and attract new ones. Let's get right into it!

Properly Screen Tenants

The most critical step in ensuring a successful tenant-landlord relationship is carefully screening prospective tenants. Screening should include gathering information from references, running credit checks and criminal background checks, verifying employment, and interviewing applicants. 

An effective screening process will help you identify reliable tenants with a proven record of paying rent on time and taking care of their rental property. Here are some tips for adequately screening tenants:

  • Check References: Check with the tenant’s previous landlords, employers, and personal references to understand their rental history. Ask about their payment history, whether they caused damage to the property, and if any incidents led to an eviction.
  • Check Credit Score: Review the applicant’s credit report. This will indicate how well they manage their finances and if they are likely to pay rent on time.
  • Check Criminal Background: Conduct a criminal background check to ensure the prospective tenant has not been convicted of any serious offenses in the past.

Two people sitting at a table talking

  • Verify Employment: Ask for proof of the applicant’s income and employment. Verify that their income is sufficient to cover the rent.
  • Interview Tenants: Schedule an interview with each prospective tenant to better understand their personality and lifestyle. Ask questions on things like their rental history, reasons for moving, and expectations from the landlord. 
  • Review the Lease: Ensure all the lease terms are clearly understood and agreed upon by you and the tenant before signing any paperwork. Doing this will ensure that everyone knows their rights and obligations from the start of the tenancy.

Ask Your Tenants About Their Experience

It's essential to ask your tenants how their experience will uncover any potential problems early on. Ask them questions, like if they’re comfortable with the cost of rent or if any areas need improvement that you may not have noticed previously. Doing this will allow you to take corrective action before it becomes a bigger issue.

Be On Friendly Terms with Your Tenants

Maintaining a friendly relationship with your tenants is essential for tenant retention. Show them you care by offering helpful advice, being available to answer any questions they may have, and keeping in touch regularly. This will ensure that a tenant feels valued and respected and will be more likely to stay longer.

Smiling property manager in a pink suit speaking with two prospective tenants

Stay On Top of Maintenance

Keeping the property in good condition is a must to keep tenants happy and satisfied. Make sure necessary repairs are taken care of promptly, as delays can cause dissatisfaction. Investing in regular upkeep and maintenance will save you time and money in the long run and help to retain tenants.

Offer Upgrades to the Rental Unit

Upgrading the rental unit is one of the best ways to retain a tenant. Upgrades help make the renting experience better and more comfortable. It can also lead to higher monthly rent when done right. When making upgrades, it is essential to consider what tenants may need or want to feel comfortable and secure in their rental.

Upgrade Appliances

Investing in quality appliances, such as a refrigerator and oven, can help to make the rental unit more appealing. If possible, try to get energy-efficient models to save money on utilities and attract environmentally conscious tenants.

Improve Safety and Security

Ensuring that renters feel safe in their living space is extremely important. Upgrades such as installing deadbolts, smoke detectors, and security systems can help to make a rental unit safer and more desirable.

Upgrade Finishes

Changing out the finishes in the rental can be an easy way to spruce up the place without too big of an investment. New cabinets, countertops, and flooring can help to make any rental look more modern and inviting.

Close up of a stove and dishwasher

Introduce Smart Technology

Investing in smart technology can make the tenant experience easier and more efficient. Smart thermostats, light switches, doorbells, and locks can all help to increase convenience for tenants while also helping to attract tech-savvy renters.

Enhance Curb Appeal

The outside appearance of the rental property matters just as much as the inside. Enhancing curb appeal can help attract potential tenants and show existing tenants that their landlord cares about their living space. Investing in landscaping, adding a patio or deck, and repainting the exterior can all help to improve curb appeal.

Be Flexible with Your Policies

As a landlord, the best way to ensure that your tenants stay for the long term is to be flexible with your policies. This means being accommodating when it comes to late rent payments and other issues that arise, as long as they are within reason. 

You should also make any repairs or upgrades on time to reduce disruption for your tenants. This will show that you value their well-being and are willing to go the extra mile for them.

As a result, they will be more likely to remain in your rental property for an extended time. You should also strive to create a friendly relationship with your tenants so that they understand you as a landlord who is understanding and accommodating in case of any issues. 

A couple and their property manager sitting on a couch looking at a document

By being flexible and taking a friendly approach, you will be able to retain your tenants for a longer time. By showing that you are willing to work with them and help in any way possible, you can ensure that your tenants stay in your property for many years.

Final Thoughts

Having good tenants is one of the most important aspects of being a successful landlord. Retaining them requires understanding their needs, proper marketing and communication strategies, and following best practices in terms of tenant satisfaction. If you want help managing upgrades, maintenance, and landlord-tenant relationships, contact Pinnacle Property Management today!

Pinnacle Property Management
CA DRE # 01905815
22700 Crenshaw Blvd.
Torrance, CA 90505
Ph: (310) 530-0606
Fax: (310) 626-9786

We are open from 8:30am to 5:00pm M-F.

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