Property Management Blog

Best Practices for Landlords During the Coronavirus Pandemic

Pinnacle Property Management - Monday, May 4, 2020

Are you looking to improve your rental safety during the coronavirus outbreak?

As a rental property owner, it’s normal that you will face many difficulties during this pandemic. The outbreak of COVID-19 requires you to follow new laws and regulations, implement strict hygiene protocols, and increase ongoing communication with your tenants.

Regardless of your individualized circumstances, there are universal practices that landlords can use to stay safe during the coronavirus pandemic. In this article, we are listing the top ways you can continue to succeed as a property owner during this crisis. 


Provide First-Rate Communication

Quality communication is key anytime, but especially now during this pandemic. You want to be friendly, open, and proactive whenever you connect to your tenants online or offline.

Reach out to your tenants. Let them know that you will continue to deliver essential repairs and maintenance. Emphasize that you will offer support and assistance during this time.

Your renters will also likely be concerned about their safety and health. That’s why you should explain to them that you will take all the safety precautions to protect them against the virus.

Additionally, your tenants may feel stressed about potential emergency situations. Send out a clear message that you will quickly respond to any emergencies. Fires, serious gas leak, flooding or any other situation that puts your tenants at risk will be taken seriously and dealt with quickly. 

Finally, emphasize that you will always do your best to answer your renters' emails, messages and phone calls. Since the current times are full of confusion and doubt, it's important that you show your tenants you are there for them. This will also help foster a strong landlord-tenant relationship. 



Check for Changes in Laws & Regulations

The COVID-19 pandemic is updating and changing laws and regulations daily in order to reduce the social and economic consequences of the outbreak. You may find new stipulations or revisions on federal, state and local levels. Check with various official sources to obtain the latest information.

It’s important that you stay up to date with all the changes. You may also consider reviewing your lease agreement to ensure it complies with the new laws. 

If you’re worried about navigating this new territory, consider hiring a professional property management firm.


Be Vigilant about the Information You Encounter

When you are browsing the web for COVID-19 information, you'll find a lot of websites and social media channels sharing news and updates about the virus outbreak. However, not all of these media outlets are sharing quality content. 

You should avoid information if: 

  • You’re unable to verify their claims and information
  • Their findings feel too extreme
  • You’ve never heard about the blog or social media channel 

Sharing useful tips and relevant news with your tenants is a great idea, but make sure that it is coming from a credible source. 

Your best option is to consult and share information that comes from the authorities. Check with the Centers for Disease Control and Prevention (the CDC) and your local health organizations for new updates and guidelines. 


Create and Follow a Stringent Hygiene Protocol

Practice high standards of hygiene during the COVID-19 pandemic. Enforcing strict rules is the only viable way forward.

You should considering weighing the pros and cons of delivering non-essential maintenance and repairs. As long as you comply with the legal regulations, you may be allowed to conduct some of the services at a later date.

When you do enter your tenants' homes, make sure to disinfect and clean all surfaces using EPA-registered disinfectants. Surfaces can include light switches, tables, touch screens, keyboards, sinks, and remote controls.

In a rental unit, you should also always wear disposable gloves. Discard your pair of gloves after every procedure and upon entering a new rental unit. 

As for masks, these are only useful for caregivers and infected people, or for anyone who has reason to believe they are infected. However, the CDC has recommended that everyone is encouraged to wear cloth face coverings. These won't protect you from the virus, but they will prevent you from spreading COVID-19 should you be infected.



Finally, always wash your hands with water and soap for at least 20 seconds. This is one of the most effective ways of preventing the spread of COVID-19. Use hand sanitizers only if you have no water and soap available.


Frequently Go Over Your Plans

Resilience is the key to overcoming the COVID-19 pandemic. Adapt to the shifting circumstances in order to create stability in your own life and investments.

Definitely consider creating a contingency plan. Revisit your long-term strategies and build alternative future scenarios. As a property owner, you’ve already had to expect the unexpected - this is just another challenge in your list.


Consider a Professional Property Management to Help You

Self-managing is a difficult task during the COVID-19 pandemic. As a property owner, you have to deal with an ever-changing legal scenery, safety issues, and possible tenant financial troubles. 


Pinnacle Property Management can help you covers your rental property management needs. Our experience extends over 30 years. This means that we are an experienced, reliable, and knowledgeable partner to care for your property investments.

By partnering with us, you can enjoy a stress-free lifestyle. Contact us today to find out how you can benefit by working with us during the COVID-19 outbreak and beyond this critical period.


Pinnacle Property Management
CA BRE # 01905815
22700 Crenshaw Blvd.
Torrance, CA 90505
Ph: (310) 530-0606
Fax: (310) 626-9786
Email: pinnacle@pinnaclepmc.com

We are open from 8:30am to 5:00pm M-F.

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